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AI-powered voice

Macaws.ai – AI Voice Receptionist

Macaws.ai is an advanced AI-powered voice receptionist platform designed to help businesses automate.

Client

Finovate Inc.

Timeline

5 months

Services

Design + Build

Year

2025

Project overview

Macaws.ai is an advanced AI-powered voice receptionist platform designed to help businesses automate customer calls, capture leads, and manage bookings 24/7. The system uses AI agents that sound human, handle inbound calls, qualify leads, and integrate with calendars and CRM systems to improve conversion and reduce missed opportunities.

Technologies used

Next.jsTypeScriptWebSocketsNode.jsPostgreSQLRedisAWS

The deep dive

Objectives, challenges & solutions

Automate inbound customer call handling.
Ensure no business lead is missed (24/7 availability).
Reduce dependency on human reception staff.
Increase bookings and customer conversions.
Integrate communication with CRM and calendars.

Handling high volume of inbound calls efficiently.
Providing human-like conversation quality.
Managing real-time booking and scheduling.
Ensuring accuracy in lead qualification.
Integrating with multiple business tools and CRM

Built an AI-powered receptionist system with natural voice interaction.
Implemented real-time call answering and lead qualification.
Added smart booking system synced with calendars.
Integrated CRM and automation tools for business workflows.
Developed dashboard for monitoring calls, transcripts, and performance.

Visuals

Screens & gallery

The impact

Results achieved

92%

Faster load times

4.4x

User engagement

99.9%

Uptime

38%

Support tickets cut

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