Privacy Policy
Your privacy is our priority. This comprehensive policy explains how we collect, protect, and use your data with complete transparency and the highest security standards.
1. Introduction
Softbitrix ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
This policy applies to all users of our website, software development services, and related offerings. By using our services, you consent to the data practices described in this policy.
Privacy Commitment
We are committed to transparency and protecting your privacy rights under GDPR, CCPA, and other applicable privacy laws.
2. Types of Data We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, job title, industry, business requirements
- Account Information: Username, password, profile preferences
- Payment Information: Billing address, payment method details (processed securely)
- Communication Records: Messages, support tickets, project correspondence
2.2 Technical Information
- Usage Data: Pages visited, time spent, click patterns, feature usage
- Device Information: IP address, browser type, operating system, device identifiers
- Log Files: Server logs, error reports, performance metrics
- Cookies: Session cookies, preference cookies, analytics cookies
- Location Data: General geographic location (country/city level)
2.3 Project-Related Data
- Project Requirements: Specifications, goals, technical requirements
- Content: Text, images, documents provided for development projects
- Feedback: Reviews, testimonials, project evaluations
- Analytics: Software performance data, user behavior within developed applications
3. How We Use Your Data
3.1 Service Delivery
- Providing software development and consulting services
- Communicating about projects and deliverables
- Processing payments and managing accounts
- Providing technical support and maintenance
- Customizing solutions to meet your requirements
3.2 Business Operations
- Improving our services and user experience
- Conducting market research and analytics
- Managing business relationships
- Ensuring security and preventing fraud
- Complying with legal and regulatory requirements
3.3 Marketing and Communication
- Sending newsletters and service updates (with consent)
- Providing relevant content and offers
- Conducting satisfaction surveys
- Building case studies and testimonials (with permission)
4. Third-Party Sharing Policies
4.1 When We Share Information
We may share your information in the following circumstances:
- Service Providers: Trusted third parties who assist in service delivery
- Business Partners: Qualified partners for specific project requirements
- Legal Requirements: When required by law or legal process
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you explicitly authorize sharing
4.2 Third-Party Services We Use
4.3 Data Protection Standards
All third-party partners must meet our data protection standards and sign appropriate data processing agreements.
5. Cookie Usage
5.1 Types of Cookies
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand website usage and performance
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted content and advertising (with consent)
5.2 Cookie Management
You can control cookies through:
- Browser settings and preferences
- Our cookie consent banner
- Third-party opt-out tools
- Contacting us directly for assistance
6. Data Protection and Security Measures
6.1 Technical Safeguards
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Role-based access and authentication
- Firewalls: Network security and intrusion prevention
- Regular Updates: Security patches and system updates
- Monitoring: 24/7 security monitoring and alerting
6.2 Organizational Measures
- Staff Training: Regular privacy and security training
- Access Policies: Strict data access policies and procedures
- Incident Response: Comprehensive breach response plans
- Regular Audits: Security assessments and compliance reviews
- Data Minimization: Collecting only necessary information
6.3 Data Retention
We retain your data only as long as necessary for:
- Providing our services and support
- Meeting legal and regulatory requirements
- Resolving disputes and enforcing agreements
- Generally, active client data is retained for 7 years after service completion
7. Your Privacy Rights
7.1 General Rights
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain types of data processing
- Restriction: Limit how we process your data
7.2 Regional Rights
- GDPR (EU): Enhanced rights including data protection officer contact
- CCPA (California): Right to know, delete, and opt-out of sale
- Other Jurisdictions: Additional rights as applicable by local law
7.3 Exercising Your Rights
To exercise your privacy rights:
- Contact us using the information provided below
- Provide sufficient information to verify your identity
- Specify which rights you wish to exercise
- We will respond within legally required timeframes
8. International Data Transfers
8.1 Transfer Safeguards
When transferring data internationally, we ensure appropriate safeguards:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Binding Corporate Rules where applicable
- Your explicit consent for specific transfers
9. Policy Updates
9.1 Notification of Changes
We may update this Privacy Policy periodically. We will:
- Post updated policies on our website
- Update the "Last Modified" date
- Notify active users of significant changes
- Obtain consent for material changes affecting your rights
Privacy Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Privacy Officer: privacy@softbitrix.com
General Contact: info@softbitrix.com
Phone: +61 447 994 619 +971 58 154 5881
Mailing Address:
Softbitrix Inc.
Attn: Privacy Officer
San Francisco, CA
United States
Response Time: We typically respond to privacy requests within 30 days. For urgent matters, please call us directly.