Terms & Conditions

2.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Services for any unlawful or prohibited activities
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Services or servers
• Transmit viruses, malware, or other harmful code
• Violate any applicable laws, regulations, or third-party rights
• Impersonate any person or entity or misrepresent your affiliation

2.2 Account Responsibilities

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and complete information

2.3 Content Standards

Any content you provide must be accurate, lawful, and not infringe upon the rights of others. You retain ownership of your content but grant us necessary licenses to provide our Services.

3.1 Our Intellectual Property

All content, features, and functionality of our Services, including but not limited to:

• Software code, algorithms, and technical implementations
• Website design, graphics, logos, and branding materials
• Text, documentation, and educational content
• Trademarks, service marks, and trade names
• Proprietary methodologies and business processes

are owned by Softbitrix and protected by intellectual property laws.

3.2 Client Intellectual Property

For custom development projects:

• Clients retain ownership of their business-specific content and data
• Custom software developed for clients becomes client property upon full payment
• Softbitrix retains rights to general methodologies and reusable components
• Third-party components remain subject to their respective licenses

3.3 License Restrictions

You may not copy, modify, distribute, sell, or lease any part of our Services without explicit written permission.

4.1 Project Fees

• All project fees are outlined in individual service agreements
• Payments are due according to agreed-upon milestones or schedules
• A deposit may be required before project commencement
• Additional work outside the original scope will be billed separately

4.2 Payment Methods

We accept various payment methods including:

• Bank transfers and wire transfers
• Credit and debit cards
• PayPal and other electronic payment systems
• Cryptocurrency (for qualified projects)

4.3 Late Payments

Late payments may incur interest charges of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for overdue accounts.

4.4 Refunds

Refunds are handled on a case-by-case basis according to individual service agreements. Generally, completed work phases are non-refundable.

5.1 Service Disclaimers

• We do not guarantee uninterrupted or error-free service
• Software may contain bugs or compatibility issues
• Performance may vary based on user environment and usage
• We disclaim all warranties, express or implied, including merchantability and fitness for purpose

5.2 Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid for the specific service
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for business interruption or lost profits
• Clients are responsible for data backups and security

5.3 Third-Party Services

We are not responsible for third-party services, plugins, or platforms integrated with our solutions. Clients assume responsibility for third-party terms and performance.

6.1 Termination by Either Party

• Either party may terminate ongoing projects with 30 days written notice
• Completed work phases must be paid for regardless of termination
• Work-in-progress will be billed on a pro-rated basis
• All deliverable materials completed to date will be provided upon payment

6.2 Immediate Termination

We may immediately terminate services if:

• Terms of service are violated
• Payments are significantly overdue
• Illegal activities are detected
• Abusive behavior toward our team members

6.3 Post-Termination

Upon termination, access to our systems and ongoing support will cease. Clients are responsible for backing up their data and materials.

7.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

7.2 Jurisdiction

Any legal disputes shall be resolved in the state and federal courts located in San Francisco County, California.

7.3 Dispute Resolution Process

• Direct Negotiation: Parties will first attempt to resolve disputes through good faith negotiations
• Mediation: If negotiation fails, disputes will proceed to mediation
• Arbitration: Unresolved disputes may be subject to binding arbitration
• Litigation: As a last resort, disputes may proceed to court

7.4 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits.

8.1 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website, and continued use constitutes acceptance of modified terms.

8.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

8.3 Entire Agreement

These Terms, together with individual service agreements, constitute the entire agreement between parties and supersede all prior communications.

8.4 Force Majeure

Neither party will be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or technical failures.